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Questions? Comments? Suggestions? We want to hear from you! Email Customer Service at the Contact Us page, or phone toll-free in the U.S. and Canada, (888) 686-9925. We will be happy to walk you through any part of using My Print that you have questions about!


PRICE GUIDE CHANGES BEGIN October 4, 2016 To view a special report with more information about the upcoming Lumber, Panel, and International Price Guide Revisions, go to the Help > Price Guide Revisions page on the Random Lengths website at www.randomlengths.com.


Random Lengths would like to let our My Print subscribers know some information we have recently discovered about how My Print works with iPads and iPhones using iOS, and Android tablets and phones.

When you login to My Print, and begin at the Reports Home page, it appears there are no lists of reports available, unlike how My Print appears on a desktop computer.

The grey bar in the middle of the Reports selection box will display the title of one of your reports.

If you click on the report title inside the grey bar, a drop-down list appears of all of your reports (or in the case of the left side of the screen, RL reports or samples).

Choose the report you want from the drop down list, then continue by selecting the action you want to perform (usually Modify Report or Open Report), and you can continue.

We will be working on changes to allow My Print to work more efficiently with tablets, smartphones and other devices. Thank-you for your patience.


How can I use moving averages for the prices in the final report? To provide a different perspective, weekly or monthly moving averages can be applied, which smooths out short-term fluctuations and highlights longer trends or cycles.On the Reports Home screen, either select the report you want to modify from you custom reports list, and then click Modify Report, or click Create New Report to begin a new report. Select or edit your items. Under the Modify Selected Report Tags section, click the Edit button for the item where you want to replace the description with your own. Go to the field Comparison Type. Pull down the drop down box to select the If the Data Frequency for the report is Weekly, you can select 3 Week Moving or 4 Week Moving. If the data frequency for the report is Monthly, you can select 3 Month Moving. When you are done, click Update to save your changes. Select Finish & View or Finish & Save.


To get Help:

For basic help for this or any other screen, move your mouse pointer over a button, field, or check box to get a short explanation of what it does. For more detailed information, click HELP | How do I …? in the upper right corner of any screen. In a few places, you’ll find a help button located right next to a particularly complex setting.

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Phone Toll-Free in U.S. and Canada 888.686.9925, or Ph: 541.686.9925 | Fax Toll-Free in U.S. and Canada 888.874.7979, or Fax: 541.686.9629
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